To understand the business requirement, we prefer LIVE communication tools like Phone, Skype or Chat. For project updates and regular communication we prefer email. All communications are documented to ensure clarity and future-referencing.
We use royalty free images and illustrations. In fact most of the illustrations are hand-drawn by our designers. In case you prefer a third party illustration or photo from one of the stock photo site and you want us to use that, you will need to purchase the same or reimburse the associated costs.
The stages in the process are Storyboarding, Scripting, Screenplay, Animation and Voiceover. At every stage of the process, there is a review option. We welcome inputs from you at these stages and incorporate the same in the project. Therefore we may have iterations at the end of the given stages, which we incorporate and move to the next stage.
If you go back and change your mind - to make modifications in a production stage, which was previously approved, there may be an extra fees as per the additional effort.
The shorter, the better. It is easy to put a long and boring video. It is difficult to explain the concept in a short and concise way.
We recommend the video to be 30-60 seconds for most cases. However, if you wish to explain a complex business process, presentation or case study; it can take up to 2-3 minutes. The length should be ideally decided based on the purpose and audience.
You can upload it on YouTube or Vimeo. You can also host it on your own web server. If you have specific hosting requirement, we will be happy to guide you. We also offer hosting service for an additional fees.
We do keep free backup of your video for six months. If you lose your files during this period, just send a request and we will send you back the files. After this period, we archive the files and hence if the same need to be retrieved, there is a small service fees of $25
It usually takes 3-4 weeks to produce a video. However, it may vary depending upon your response time (for reviews and approvals) and request for change.
Being a client centric company, we make all efforts to make a relationship work. To enable this, we follow a transparent and staged process. In an unlikely situation that you are not satisfied and the relationship is not working out, it will be evident quite early. In that case, we will amicably part ways and we will issue you a refund as per our refund policy.
In an unlikely situation when our relationship does not work out, we will be happy to provide you a refund based on the following slabs and parameters:
It usually takes 3 working days to issue a refund. Though you need not specify the reason for a refund, we will appreciate your feedback. The same will help us improve our services.